FAQ’S

Accepting Your Invitation

Your invitation, delivered with our signature touch, grants access to a curated, private experience. To accept:

• Email the address on your invitation to secure your place.

• Arrange a private consultation with our team, where every detail will be tailored exclusively for you.

Your participation will be handled with the utmost care and discretion, ensuring a seamless and distinguished experience.

Yes. To maintain exclusivity and discretion, we only extend invitations to a select number of households each year.

Your home will only be accessed by your dedicated personal assistant, a trusted professional trained to uphold the highest standards of discretion, respect, and care. Every visit is tailored to your individualized service plan, ensuring your privacy and home are always protected.

Protecting your privacy is our highest priority. Every member of our team, including your dedicated personal assistant, operates under strict non-disclosure agreements (NDAs). In addition:

• All staff are carefully vetted and trained to maintain discretion at all times.

• Sensitive information, schedules, and household details are stored and managed using secure, encrypted systems.

• Every interaction is tailored to your individualized service plan, ensuring that only what is necessary is accessed by authorized personnel.

Your trust is our responsibility, and every measure is taken to safeguard your privacy, peace of mind, and lifestyle.

Your Care On Call experience is designed for continuity and adaptability. Through our monthly membership, we grow increasingly familiar with your household, lifestyle, and preferences. Your individualized service plan is updated every month, allowing us to make seamless adjustments as your needs evolve, ensuring effortless management and uninterrupted support.

That is the heart of Care On Call. Every membership is built to adapt to evolving needs — whether that means adding hours, introducing new services, or transitioning to live-in care. You will never outgrow your membership.

Yes. Dallas is our foundation, but our care follows you across states, estates, or continents.

A private consultation. From there, integration is seamless.

Through a multi-stage process that reviews not just credentials but character, etiquette, and cultural alignment with your household.

Yes. We ensure you approve every individual who enters your home. Introductions are discreet, respectful, and on your terms.

Compatibility is a must. If a caregiver or personal assistant isn’t the right fit, we will replace them promptly. Through our monthly membership, we get to know you, your household, and your preferences over time. Adjustments are part of our system—nothing happens overnight, but your service grows and improves as we learn what works best for you.

Billing is always transparent and tailored to your household’s preference. Invoices are typically issued on the 1st of the month, or on the 1st and 15th for those who prefer bi-monthly billing. Arrangements can be further customized to suit your needs, ensuring both clarity and discretion at every step.

Because we’re more than help — we’re a proactive, lifelong partner. We don’t just handle tasks; we anticipate needs, prevent problems, and help your household thrive. We celebrate milestones, send birthday cards, hang out at the country club, and keep life running smoothly — not just in emergencies, but every day.

We’re the ones who remember your favorite wine, prep your guest room before you ask, and make sure your week feels lighter before it even begins. With Care On Call, support feels personal, seamless, and deeply human. But it all takes time. Continuity and consistency take learning. It takes trust, shared rhythms, and growth — together. And it starts now.